Southwest Airlines Cargo Earns 2008 Quest for Quality Award
Southwest Airlines Cargo took home the gold today as Logistics Management ranked the airline number one among all air carrier Quest for Quality award winners. Southwest Airlines earned the highest scores in On-Time Performance, Value, Customer Service, and Equipment & Operations. This year's win marks the 14th Quest for Quality award for Southwest Airlines. The carrier has earned the top spot for 12 consecutive years.
Quest for Quality winners are determined from the results of an annual survey conducted by Logistics Management magazine, where 2,000+ shippers ranked their transportation service providers on a variety of performance criteria such as On-Time Performance, Value, Information Technology, Customer Service, and Equipment & Operations.
For the past 25 years, Logistics Management's Quest for Quality has been regarded in the transportation and logistics industry as one of the most important measures of customer satisfaction and performance excellence.